Wyke Dorset Cottages - Discover the delights of Dorset http://dorsetcottages.com/rss.xml en Swanage and Studland Cottages http://dorsetcottages.com/swanage <span class="field-wrapper">Swanage and Studland Cottages</span> <span class="field-wrapper"><span lang="" typeof="schema:Person" property="schema:name" datatype="">Anonymous (not verified)</span></span> <span class="field-wrapper">Thu, 15/10/2015 - 15:20</span> <div class="field-wrapper body field field-node--body field-name-body field-type-text-with-summary field-label-hidden row"> <div class="field-items"> <div class="field-item"><p>Arguably the jewel in Dorset’s crown, the Isle of Purbeck distils much of the county’s charm with its brooding natural beauty and carefully managed development of modern, family-friendly tourism.A holiday hot spot since Victorian times, Purbeck is not an island but its designation is perfectly apt in that to arrive here across the ferry from Sandbanks to Studland or on the River Frome from Poole to Wareham is to enter a different world. That sense of old world charm can now be further accentuated if you chose to arrive by train – the volunteer-run Swanage Railway reconnected to the mainline last year and runs services to Wareham from stations at Swanage, Harman’s Cross and Corfe Castle.</p> <p>Swanage is Purbeck’s biggest town and a charming resort that manages to feel both thoroughly modern and thrillingly retro at the same time. To the north of the town, around Ballard Point and the instantly recognisable Old Harry Rocks is the beautiful seaside village of Studland. A favourite retreat of the bohemian Bloomsbury artists in Edwardian times, during World War Two the bay was used by Allied forces rehearsing the Normandy Landings, watched from Fort Henry by King George VI, Winston Churchill and Generals Eisenhower and Montgomery.</p> <h4>About our Swanage and Studland Holiday Cottages</h4> <p>We have a great selection of holiday cottages in the popular destinations of Swanage and Studland. Our collections of properties includes modern apartments with sea views, cosy cottages close to the town centre and dog-friendly holiday cottages.</p> <p>So what are you waiting for? Take a look below... Dorset awaits!</p> </div> </div> </div> <hr /> <ul style="margin-left: 0;" class="oc-label__related oc-list--inline oc-prefix oc-prefix--title" data-prefix="Related pages: "> <li><a href="/area-visitor-guide/swanage-studland/things-to-do" class="oc-label" hreflang="en">Things to Do in Swanage and Studland</a></li> </ul> <hr /> Thu, 15 Oct 2015 14:20:12 +0000 Anonymous 784 at http://dorsetcottages.com Contact Us About Your Booking http://dorsetcottages.com/manage-my-booking/contact-us <span class="field-wrapper">Contact Us About Your Booking</span> <span class="field-wrapper"><span lang="" about="/user/8" typeof="schema:Person" property="schema:name" datatype="">Alex Smith</span></span> <span class="field-wrapper">Tue, 07/07/2020 - 15:06</span> Tue, 07 Jul 2020 14:06:35 +0000 Alex Smith 1130 at http://dorsetcottages.com Pre-arrival email for holidays starting from 4 July 2020 http://dorsetcottages.com/owner/covid-19/pre-arrival-email-for-holidays-starting-from-4-july-2020 <span class="field-wrapper">Pre-arrival email for holidays starting from 4 July 2020</span> <span class="field-wrapper"><span lang="" typeof="schema:Person" property="schema:name" datatype="">Anonymous (not verified)</span></span> <span class="field-wrapper">Mon, 29/06/2020 - 14:55</span> <div> <p>For holidays starting from 4 July 2020 onwards, the below email shall be sent to all guests (excluding those who booked through Belvilla and Interhome) 7 days prior to their holiday start date. Attached to the email will be a copy of their travel directions.</p> <p>All data displayed in square brackets will automatically be populated accordingly for each guest booking.</p> <p> </p> <div style="border:1px solid #ccc; padding:20px;"> <p>Dear [CUSTOMER NAME]</p> <p>We hope you’re looking forward to your holiday at [PROPERTY NAME] from [DATE] to [DATE]. </p> <p>Given the ongoing Covid-19 situation, we wanted to get in touch and let you know of all the preparations we’re making to ensure you have an enjoyable and safe holiday with us.  </p> <p>Please read this email and attachment carefully as they contain essential information for your holiday.</p> <p><strong>Arrival and departure times</strong><br /> We have changed the arrival and departure times at many of our properties to make time for the extra cleaning needed to ensure it’s as safe as possible. Your arrival time is [TIME] and you will need to leave the property by [TIME] on your last day. These times replace any that you may have seen previously, or that are different in the attached holiday information. Please keep to these times as we  really need the property to be empty so that we can prepare it for your arrival, and get it ready for the next guests after you leave. Thank you for your understanding and help with this.</p> <p><strong>Collecting the keys</strong><br /> The arrangements for collecting keys for some of our properties has also had to change to ensure you have the safest holiday possible.</p> <p>IF PROPERTY DOES NOT HAVE A KEYSAFE:  Please check the attached information sheet for full details of how and where to pick up your keys.</p> <p>IF PROPERTY HAS A KEYSAFE: The details below replace any that you may have seen previously or that are different in the attached holiday information. <br /> Your keys are kept in a key safe. Here are the details on where to find it: [KEYSAFE NOTES]. We will send you the keysafe code by text message three days before your holiday starts.</p> <p><strong>Items you may want to bring with you</strong><br /> As an additional safety precaution,  non-essential items that are difficult to clean to the standards currently required have been removed from many properties. This might include books, games and DVDs. Unfortunately we can’t say exactly what will be available in each property, so if you really enjoy board games on holiday we would recommend you bring your own!</p> <p>Supplies of hand sanitiser will be available in some properties, but again, you may like to make sure this is on your packing list too. </p> <p><strong>Additional information about your holiday</strong><br /> As your upcoming stay gets closer you may have some questions about your property such as what's included and how to get there. All this information and more can be found in your customer account at [LINK]. If you haven’t used your customer account before, you’ll need to register with your email address.</p> <p><strong>Enhanced cleaning before you arrive</strong><br /> To minimise your risk of exposure to Covid-19, we have introduced extensive new cleaning processes and advised our property owners to take the same approach. Particular attention is being paid to high-contact sites, such as light switches, kitchenware, clothes hangers and door handles. For more information on how we are preparing your property, see our ‘Safety First’ webpage. If once you arrive you have any concerns about the cleanliness of your property, please let us know using the contact details below.</p> <p><strong>Cleaning and maintenance during your holiday</strong><br /> If we are scheduled to come and clean the property during your stay, our cleaning team will get in touch to agree a suitable time for this. We kindly ask that everyone in your party leaves [PROPERTY NAME] whilst our cleaner refreshes it for you.</p> <p><strong>How you can help</strong><br /> We want your holiday to be as safe and enjoyable as possible, so during your stay please follow the national guidelines on reducing the spread of coronavirus, by washing your hands regularly and coughing/sneezing into a tissue which you then put straight in the bin. </p> <p>We also recommend washing your hands whenever you leave or return to the property.</p> <p>At the end of your holiday, we’ll need your help with a few things before you leave so that your property remains safe and clean for the next guests. Please can you:</p> <ul><li>Remove the linen from all beds (excluding any mattress and pillow protectors), and place it in the clear bags provided.</li> <li>Place all towels together in a separate clear bag. Linen and towels must be bagged separately.</li> <li>Remove all waste from the property, following the in-property guidance.</li> <li>Wash up as much as possible, using hot soapy water. </li> <li>If there is a dishwasher, load and start the cycle, but do not empty the dishwasher when it is completed. Our cleaners will empty the dishwasher and return all items to the correct places. </li> </ul><p><strong>If you need to contact us whilst you’re on holiday</strong><br /> Most of our offices are currently closed, but our team are always  available by phone. In the event of an emergency, or if you need help or advice from us, please call our priority line on 0800 0487197 where our team will be ready to help between the hours of 09:00-20:00 Monday to Saturday. In the event that your emergency falls outside of these opening hours there will be a monitored voicemail where a team member will get back to you as soon as they are available.</p> <p><strong>If you develop Covid-19 symptoms whilst on holiday</strong><br /> The NHS currently identifies a high temperature or new continuous cough or loss or change to your sense of smell or taste as potential signs of Covid-19. Should anyone in your party develop these symptoms, or receive a track and trace alert, please follow this procedure:</p> <p>Everyone in your party should remain within the property to prevent potentially spreading the virus.<br /> Call the NHS on 111 to discuss your symptoms, or visit 111.nhs.uk/covid-19 where you will be asked a few simple questions. </p> <p>If the NHS recommends you take a Covid-19 test, inform us immediately on 0800 0487197 or by email to <a href="mailto:inform@originalcottages.co.uk">inform@originalcottages.co.uk</a> </p> <p>It is important that all suspected and confirmed cases of Covid-19 are reported so that we can take the necessary precautions to keep both our holidaymakers and our staff safe.</p> <p><strong>And finally...</strong><br /> We really do appreciate your support and cooperation in following the above guidance so we can make sure you have the best and safest holiday possible, and we can protect everyone in our teams.</p> <p>We hope you have a lovely holiday.</p> <p>With best wishes</p> <p>The Dorset Cottages Team</p> </div> </div> Mon, 29 Jun 2020 13:55:23 +0000 Anonymous 1128 at http://dorsetcottages.com Managing the risk of Covid-19 transmission at your property: http://dorsetcottages.com/owner/covid-19/managing-risk-of-covid19-at-your-property <span class="field-wrapper">Managing the risk of Covid-19 transmission at your property:</span> <span class="field-wrapper"><span lang="" about="/user/8" typeof="schema:Person" property="schema:name" datatype="">Alex Smith</span></span> <span class="field-wrapper">Fri, 26/06/2020 - 11:08</span> <div> <p dir="ltr">Our aim is to support you with the tools to make assessing and managing the risk of a holidaymaker contracting Covid-19 at your property as straightforward as possible. </p> <p>Government guidance states all businesses should assess the risk of Covid-19 to any of their customers. It is best practice for holiday homeowners to record this process via a risk assessment. To help, we have created a template that can be easily adapted to your property. </p> <p>As the owner of a holiday property, you are ultimately responsible for the health and safety of your guests. By completing a risk assessment, you can demonstrate (should the need arise) that you considered the risks posed by Covid-19 at your holiday home and put in place reasonable measures to protect your guests. <a href="https://www.gov.uk/guidance/working-safely-during-coronavirus-covid-19/the-visitor-economy" target="_blank">The Government's guidance</a> states all businesses should consider the risk of Covid-19 and how these can be mitigated. Whilst it does state “if you have fewer than 5 workers, or are self-employed, you don’t have to write anything down as part of your risk assessment”, we believe a simple document as a record of what was considered and done to limit the risk of infection is best practice. However, it is ultimately your decision on how you document your procedures. </p> <p>We have produced a number of resources that might help you decide how you wish to prepare your property for guests, information about these are available below. You will also find a risk assessment template which might act as a good starting point for you to adapt and apply to your property.</p> <h2>Recommendations for property preparation</h2> <p dir="ltr">We have already shared with you our recommendations on how to adapt the way holiday properties are  prepared and cleaned to ensure those involved in that preparation are protected and safe and to provide our guests with confidence that the risk of contracting Covid-19 has been minimised. You can access the recommendations <a href="https://www.originalcottages.co.uk/media/18/open" target="_blank">here</a>.</p> <h2>Cleaning checklist</h2> <p dir="ltr">A clear and concise checklist of the additional cleaning measures from our recommendations can be <a href="https://www.originalcottages.co.uk/media/19/open" target="_blank">found here</a>. This can be used when cleaning your property to keep a record of the steps that have been taken.</p> <h2>Property information card</h2> <p dir="ltr">In all properties managed by us, a new information card has been placed containing a breakdown of the changes made in response to Covid-19 with details of how to report symptoms. An online version of the information card can be <a href="https://www.originalcottages.co.uk/media/20/open" target="_blank">viewed here</a>. </p> <p>The information card is permitted for use in owner managed properties where all recommendations laid out in the document are being followed. The document should be provided, laminated and sanitised between stays, or replaced with each stay.</p> <h2>Handling suspected or confirmed cases of Covid-19</h2> <p dir="ltr">In the unlikely event that a suspected or confirmed case of Covid-19 is reported to us we have launched a dedicated new telephone support line and email address, enabling us to rapidly respond. We have also devised a process which we will follow when a suspected or confirmed case is reported, information about this and the measures we will take to protect you, our teams and onward guests can be <a href="https://www.originalcottages.co.uk/media/22/open" target="_blank">found here</a>.</p> <h2>Managed properties</h2> <p dir="ltr">Where we carry out the cleaning or maintenance of your property for you our teams will be operating in line with our recommendations, using our cleaning checklist and leaving an information card in the property ready for the incoming guests. You can use the above resources to help you incorporate the work we are doing for you into your risk assessment.</p> <h2>Risk assessment template</h2> <p dir="ltr">We have created a template risk assessment for managing the spread of Covid-19 in holiday accommodation. It is essential that you consider the risk yourself and tailor to your property as there may be other considerations or specific risks for you to include. </p> <p><a class="oc-button button" href="https://www.originalcottages.co.uk/media/21/download" style="color:white;" target="_blank">Select here to open and download the risk assessment template</a></p> <p> </p> <h2>Frequently Asked Questions:</h2> </div> Fri, 26 Jun 2020 10:08:11 +0000 Alex Smith 1127 at http://dorsetcottages.com We're ready to welcome you http://dorsetcottages.com/were-ready-to-welcome-you <span class="field-wrapper">We&#039;re ready to welcome you</span> <span class="field-wrapper"><span lang="" about="/user/8" typeof="schema:Person" property="schema:name" datatype="">Alex Smith</span></span> <span class="field-wrapper">Tue, 23/06/2020 - 17:07</span> <div class="field-wrapper body field field-node--body field-name-body field-type-text-with-summary field-label-hidden row"> <div class="field-items"> <div class="field-item"><p><meta charset="utf-8" />We’ve been busy taking measures to ensure you can enjoy a staycation from the 4th July with confidence. Not only have we updated our policy to ensure that if there is a further lockdown you can either move your holiday or receive a refund, we’ve also taken additional steps to ensure the standards of cleanliness in our properties puts your safety first.</p> <p dir="ltr">We can’t wait to welcome you.</p> <p>To find out more about our refund policy, <a href="/book-confidence" target="_blank">select here</a>. Or <a href="/safety-first" target="_blank">visit this page</a> to read about how we are putting safety first.</p> </div> </div> </div> <hr /> Tue, 23 Jun 2020 16:07:03 +0000 Alex Smith 1125 at http://dorsetcottages.com Safety First http://dorsetcottages.com/safety-first <span class="field-wrapper">Safety First</span> <span class="field-wrapper"><span lang="" about="/user/6149" typeof="schema:Person" property="schema:name" datatype="">Customer22864009</span></span> <span class="field-wrapper">Thu, 18/06/2020 - 13:30</span> <div class="field-wrapper field field-node--field-banner-images field-name-field-banner-images field-type-image field-label-hidden"> <section class="block block-system block-system-breadcrumb-block"> <nav role="navigation" aria-labelledby="system-breadcrumb"> <span id="system-breadcrumb" class="visually-hidden">You are here</span> <ul class="oc-breadcrumb"> <li> <a href="/">Home</a> </li> <li class="current"><a href="#"></a></li> </ul> </nav> </section> <div class="field-items tocc__herobanner"> <div class="tocc__tile tocc__tile--large field-item"> <div class="tocc__tile__image" style="background-image: url(/sites/dorsetcottages.com/files/styles/page_banner/public/toccimport/Website%2520Images%2520T3_1200%2520x%2520400%2520%25E2%2580%2593%2520Safety%2520First.jpg?itok=YR4O1sM7);"></div> </div> </div> </div> <div> <h3>Our approach to your health</h3> <p>Here at Original Cottages, looking after the health and safety of our guests has always been paramount, and were not too modest to say that we have a great track record. All of our properties are cleaned to a high standard, however, right now any ‘normal’ cleaning procedures will simply not be enough to control the spread of Coronavirus. So, we have created a dedicated team to review our usual procedures and create guidelines and provide tools for our homeowners and housekeepers to help reduce the risks at properties wherever possible to give your peace of mind when you take your well-earned holiday. </p> <h3>Enlisting the help of experts </h3> <p>Whilst our team are experienced in their field, they do not claim to be qualified scientists, or medical professionals – so we found some to help us. We enlisted a clinician and two public health consultants to help check and refine our thinking. So, you can relax in the knowledge that our approach is sound. </p> <h3>What it means in practice </h3> <p>We have issued all of our homeowners and housekeepers with an enhanced set of cleaning guidance. This includes the following, and much more: </p> <ul><li>Allowing additional time for the cleaning to take place. This does mean that we need to ask our guests to check in later (at 7pm), and check out earlier (at 9am), but we hope you understand that it is for the safety of you, and our housekeepers. </li> <li>Providing housekeepers with the appropriate PPE for cleaning the property. We have also advised on the correct and safe protocol for ‘donning’ and ‘doffing’ their equipment. </li> <li>Taking high-risk/high-touch items out of properties. This includes items such as board games and DVDs.  </li> <li>Deploying extra hygiene measures, such as cleaning and disinfecting high contact areas of a property, such a door handles. </li> </ul><h3>Your role in staying safe </h3> <p>Before your holiday, we'll send you some helpful information about how you can help lower the transmission of Covid-19 whilst on your break. There’s nothing too disruptive in there, just simple measures like washing your hands each time you enter or leave the property and bagging up your bed linen before you leave. </p> <h3>Minimising risk </h3> <p>Even with all the measures that are being taken, we cannot 100% guarantee that your property will be Covid-free. We can assure you that the risk of contagion in any one of our properties is very low – much lower, for example, than visiting a shop or supermarket. </p> <h3>Watching and learning </h3> <p>As we’re sure you’ll be aware, new research is being conducted all of the time, and this can often prompt a change in Government guidance. We will, of course, keep up to date with the latest information and adapt our approach appropriately. In addition, we will listen to first-hand feedback from our guests and housekeepers and do whatever we can to safely meet their needs. <br />  </p> </div> Thu, 18 Jun 2020 12:30:07 +0000 Customer22864009 1123 at http://dorsetcottages.com Covid-19 Communications Archive http://dorsetcottages.com/owner/covid-19/communication-archive <span class="field-wrapper">Covid-19 Communications Archive</span> <span class="field-wrapper"><span lang="" about="/user/8" typeof="schema:Person" property="schema:name" datatype="">Alex Smith</span></span> <span class="field-wrapper">Thu, 11/06/2020 - 13:42</span> <div> <p>An archive of our communications regarding Coronavirus to homeowners across the Original Cottages Family. Please note, the items are listed most-recent first to give you the clearest and most recent advice. Due to the evolving nature of the situation, previous communications may contradict our current stance and/or policies. </p> </div> Thu, 11 Jun 2020 12:42:22 +0000 Alex Smith 1126 at http://dorsetcottages.com Adjusting changeover processes in response to Covid-19 http://dorsetcottages.com/owner/covid-19/adjusting-changeover-processes <span class="field-wrapper">Adjusting changeover processes in response to Covid-19</span> <span class="field-wrapper"><span lang="" about="/user/8" typeof="schema:Person" property="schema:name" datatype="">Alex Smith</span></span> <span class="field-wrapper">Thu, 11/06/2020 - 10:06</span> <div> <p>As we prepare to reopen our doors following the easing of lockdown restrictions, in order to best protect everyone from the risk of exposure to Covid-19, changes are necessary to the way we all work.</p> <p>The following document details our recommendations for property changeovers between bookings, created in line with the latest guidance from UK Government, Public Health England and the Health &amp; Safety Executive. We will continue to respond and react to changes in official guidance and update as necessary.</p> <p><a class="oc-button button" href="https://www.originalcottages.co.uk/media/18/open" style="color:white;" target="_blank">Open Document</a></p> </div> Thu, 11 Jun 2020 09:06:07 +0000 Alex Smith 1122 at http://dorsetcottages.com Coronavirus (Covid-19) Guidance and Support http://dorsetcottages.com/owner/covid-19 <span class="field-wrapper">Coronavirus (Covid-19) Guidance and Support</span> <span class="field-wrapper"><span lang="" about="/user/8" typeof="schema:Person" property="schema:name" datatype="">Alex Smith</span></span> <span class="field-wrapper">Thu, 11/06/2020 - 09:48</span> <div> <p>Here you can find important information and useful documents from The Original Cottages Family regarding Coronavirus and holiday home letting.</p> </div> Thu, 11 Jun 2020 08:48:27 +0000 Alex Smith 1121 at http://dorsetcottages.com Indian Summers http://dorsetcottages.com/indian-summers <span class="field-wrapper">Indian Summers</span> <span class="field-wrapper"><span lang="" about="/user/6149" typeof="schema:Person" property="schema:name" datatype="">Customer22864009</span></span> <span class="field-wrapper">Fri, 05/06/2020 - 09:30</span> <div class="field-wrapper body field field-node--body field-name-body field-type-text-with-summary field-label-hidden row"> <div class="field-items"> <div class="field-item"><p>Find your perfect holiday home available between September and October 2020.</p></div> </div> </div> <hr /> Fri, 05 Jun 2020 08:30:39 +0000 Customer22864009 1119 at http://dorsetcottages.com